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The following terms and
conditions apply to all transactions that take place on this website.
The use of this site indicates your acceptance of these terms and
conditions. The placement of an order indicates your acceptance of these
terms and conditions. Please read them carefully and print a copy for
future reference.
Warranty
All of our products are covered by our 1 Year warranty. If the product
is received and there is a problem you must inform us within 7 days of
receipt. Please check your product upon delivery. If an item is visually
damaged upon delivery, it must be signed as 'damaged'. The warranty
starts on the day following your receipt of the product. If there is a
problem with your product please contact us.
General
These terms and conditions do not affect your statutory rights. To order
goods through this website you must be at least 18 years of age. We will
treat each order for goods as an offer by you to purchase the goods
subject to these terms and conditions.
Accuracy of Product Information
All product specifications, images and other information published on
our website have either been made accessible by suppliers,
manufacturers, publications, publicists, or been gathered from
public-domain sources. Our intention is that all information on the
website should be as accurate and up to date as possible. However, We
cannot guarantee the reliability or the accuracy of the information
contained within its pages. All the actions taken by the user of the
website are the responsibility of the individual.
Payment & Delivery
The total price payable for the goods will be stipulated at the time
when you place your order whether or not the order has been confirmed.
We are entitled to make adjustments to the price to take account of any
increase in our supplier’s prices, or the imposition of any taxes or
duties, or if due to an error or omission the price published for the
goods is wrong whether or not the order has been confirmed. We will
inform you of the correct price and give you the opportunity to cancel
the order. As previously stated should the price change or be incorrect
the contract is void and must be restarted by you the consumer. All
prices on our website are inclusive of VAT. Please note that all
deliveries are kerbside and do not include installation.
Typographical Errors
In the event a product is listed at an incorrect price due to
typographical error or error in pricing information from our suppliers,
taxes or duty changes, we shall have the right to refuse or cancel any
orders listed at the incorrect price whether or not the order has been
confirmed. If your credit card has already been charged and we
subsequently cancel your order, we will immediately issue a credit to
your credit card account in the value of the incorrect price (including
delivery charges).
Payment Methods
We accept all major credit and debit cards including American Express,
Visa, Visa Electron, Mastercard and Maestro through the Paypal system
– a Paypal request would be emailed on request. When ordering you must
provide us with your exact billing address and telephone number - the
address and phone number your credit card bank has on file for you.
Incorrect information will cause a delay in processing your order. Your
order will only be processed once authorisation of your credit card has
been properly received. You may also pay by cheque or money transfer
although we cannot dispatch the goods until payment has been cleared
which can take approx. 10 days.
Availability of Goods
All products and services are subject to availability and may be
withdrawn at any time. If we do not supply the goods for any reason we
will not charge you for these and we will refund any money already paid
for them. However, we will not be responsible for compensating you for
any other losses you may suffer if we do not supply the goods. The
majority of items offered for sale on this website are in stock and
available for fast delivery. Items that are not in stock are ordered in
and may take up to 12 weeks to deliver, please contact us to check
availability.
Product Guarantees
All products supplied are covered by the terms and conditions of the
Manufacturers Guarantee for a period of 12 months. Your goods will be
replaced should the product develop a manufacturers fault within twelve
months of your date of purchase. This guarantee specifically excludes
faults caused by accident, neglect, and misuse. THE FULL COST OF THE
SERVICE CALL WILL BE CHARGED TO THE CUSTOMER IF WE FIND NO FAULT WITH
YOUR PRODUCT (charged at £40.00 this includes return shipping). Should
your product develop a fault within a first seven days of purchase you
many return your goods for a full refund providing you return the unit
in the same condition as supplied. This does not affect any statutory
rights that you may have.
Cancellation of Orders
Returned Goods
If you are not totally satisfied with your purchase for any reason, you
have the right to cancel your order within 7 working days from date of
delivery for full credit or refund less any applicable delivery charges.
Goods returned outside this 7 day period will be subject to a restocking
fee of 30%. It is your responsibility to return any such items in a
pristine saleable condition in their original box and packaging. You
will be wholly responsible for the return of the goods and any
associated costs of return. We do not uplift items. Goods received back
incomplete, damaged or in any condition other than saleable, will be
returned to you and the cost of return carriage charged to your account.
Prior to returning any products, please contact us within 7 days from
the date of delivery. If you do not return goods within 7 days after you
have informed us that you wish to cancel your order, your right to
cancel will be revoked. The cancellation must be put into writing and
received within the 7-day period.
Other
You will own the goods once we have received your payment in full. We do
not offer any credit facilities. Failure by us to enforce any of these
terms and conditions will not affect our right to enforce the rest of
these terms and conditions. These terms and conditions are subject to
change at any time without prior notice to you. |